COMPLETE A WELL-BEING 5 ASSESSMENT (WB5) by February 28, 2017

Everyone enrolled in the Chicago Lives Healthy wellness program MUST complete a WB5. You have until February 28, 2017 to complete your online WB5 for the 2017 plan year.

CLICK HERE TO COMPLETE THE WB5

The Well-Being 5 Assessment (WB5) measures your current well-being and is used to help you and your Health Advisor identify potential areas of focus for your personal 2017 Wellness Program goals.

The WB5 is a simple, confidential questionnaire that looks at your lifestyle habits and current health status to see what may be helping or hurting your overall well-being. You will answer a few focused questions and get instant feedback in your personal Well-Being Report, including suggestions on ways to increase your well-being.

All questions are simple to understand and easy to answer. It will take 15 minutes to complete the questionnaire.

1. RETURNING USERS: Log on to Well-Being Connect (WBC), using your registered username and password. You will immediately be prompted to complete the WB5. If your biometric screening results are not present, please provide as many lab test results and biometric information as you can and continue to the next page. Upon completion of the WB5, you will immediately receive your well-being report.

2. NEW USERS: Go to WBC and click the “Sign Up” button. You will be prompted to register and create a username and password. Please document your username and password as you will need this information to access Well-Being Connect in the future.

You will then be prompted to complete the WB5. Once you begin the WB5 please provide as many lab test results and as much biometric screening information as you can and then continue to the next page. When you click the Finish button, your assessment is complete. Within 24 hours your WB5 results will be processed and you will receive an email notifying you the results are available for your review. You can then create your Well-Being Plan to help you set and achieve your health goals.

When your actual biometric screening data is available and you have created your Well-Being Plan, you will be notified via email and you can review your new Well-Being Report.

Do you need help completing your Well-Being 5 Assessment (WB5)?

Health coaches in the Chicago Lives Healthy wellness program are available to help you complete your Well-Being 5 Assessment. Here are two ways to sign up for a Well-Being Help Session:

1. Click here to sign up for a one-on-one Well-Being Help Session.

2. Call Healthways at 1-866-556-7671 and sign-up for a Well-Being Help Session through a customer service representative.

WHAT IF I DON’T COMPLETE THE WBA?

If you or your covered spouse, domestic partner or civil union spouse do not complete the WB5 by February 28, 2017, the employee will incur a $50 per non-participant increase in monthly health care contributions for each individual who does not complete the WB5.

Si desea hablar en español sobre el programa de bienestar Chicago Lives Healthy, llame al Servicio de Atención al Cliente de Healthways al 1-866-556-7671 y oprima 5 para comunicarse con un representante. Una vez que el representante le atienda, solicite la línea de idiomas (en inglés) y un intérprte le asistirá.

Jeżeli chcieliby Państwo otrzymać informacje w języku polskim na temat programu Chicago Lives Healthy, prosimy o telefon do działu obsługi klienta Healthways pod numer 1-866-556-7671. Należy nacisnąć 5, żeby połączyć się z operatorem i w języku angielskim poprosić o przełączenie na linię językową (language line). Będą Państwo mogli skorzystać z pomocy tłumacza.

Если вы хотите поговорить об оздоровительной программе Chicago Lives Healthy на русском языке, позвоните в Отдел обслуживания участников (Customer Service) компании Healthways по номеру 1-866-556-7671 и нажмите 5 для соединения с представителем. Как только представитель ответит, попросите переключить вас на линию выбора языка (на английском) и затем переводчик вам поможет.

COMPLETE A WELL-BEING 5 ASSESSMENT (WB5)

Everyone enrolled in the Chicago Lives Healthy wellness program MUST complete a WB5. You have until February 29, 2016 to complete your online WB5 for the 2016 plan year.

CLICK HERE TO COMPLETE THE WB5

The Well-Being 5 Assessment (WB5) measures your current well-being and is used to help you and your Health Advisor identify potential areas of focus for your personal 2016 Wellness Program goals.

The WB5 is a simple, confidential questionnaire that looks at your lifestyle habits and current health status to see what may be helping or hurting your overall well-being. You will answer a few focused questions and get instant feedback in your personal Well-Being Report, including suggestions on ways to increase your well-being.

All questions are simple to understand and easy to answer. It should take 15 minutes to complete the questionnaire.

1. RETURNING USERS: Log on to Well-Being Connect (WBC), using your registered username and password. You will immediately be prompted to complete the WB5. If your biometric screening results are not present, please provide as many lab test results and biometric information as you can and continue to the next page. Upon completion of the WB5, you will immediately receive your well-being report.

2. NEW USERS: Go to WBC and click the “Sign Up” button. You will be prompted to register and create a username and password. You will then be prompted to complete the WB5. Once you begin the WB5 please provide as many lab test results and biometric information as you can and continue to the next page. (When your actual biometric screening data is available, you will be notified via email and you can review your new Well-Being Report.) Following completion of the WB5, you will be asked to provide your email address. Within 24 hours your WB5 results will be processed and you will be sent an email. Upon receipt of this email you can access WBC and create your Well-Being Plan to help you set and achieve your health goals.

Do you need help completing your Well-Being 5 Assessment (WB5)?

Health coaches in the Chicago Lives Healthy wellness program are available to help you complete your Well-Being 5 Assessment on a computer. Below are 2 options to sign up for a Well-Being Help Session:

1. Click here to sign up for a one-on-one Well-Being Help Session.

2. Call Healthways at 1-866-556-7671 and sign-up for a Well-Being Help Session through a customer service representative.

WHAT IF I DON’T COMPLETE THE WBA?

If you do not complete the WB5 requirement by the deadline, you (or if you are not the employee that elected the health plan coverage, your spouse, domestic partner or civil union spouse) will incur a $50 per non-participant increase in monthly health care contributions.

Si desea hablar en español sobre el programa de bienestar Chicago Lives Healthy, llame al Servicio de Atención al Cliente de Healthways al 1-866-556-7671 y oprima 5 para comunicarse con un representante. Una vez que el representante le atienda, solicite la línea de idiomas (en inglés) y un intérprte le asistirá.

Jeżeli chcieliby Państwo otrzymać informacje w języku polskim na temat programu Chicago Lives Healthy, prosimy o telefon do działu obsługi klienta Healthways pod numer 1-866-556-7671. Należy nacisnąć 5, żeby połączyć się z operatorem i w języku angielskim poprosić o przełączenie na linię językową (language line). Będą Państwo mogli skorzystać z pomocy tłumacza.

Если вы хотите поговорить об оздоровительной программе Chicago Lives Healthy на русском языке, позвоните в Отдел обслуживания участников (Customer Service) компании Healthways по номеру 1-866-556-7671 и нажмите 5 для соединения с представителем. Как только представитель ответит, попросите переключить вас на линию выбора языка (на английском) и затем переводчик вам поможет.

TAKE THE CALL FROM A HEALTH ADVISOR By March 31,2017

Everyone enrolled in the Chicago Lives Healthy wellness program MUST complete a Health Advisor Check-In Call by March 31, 2017. A Healthways' Health Advisor will call you when they have the results from your biometric screening and your WB5 on file for 2017. Health Advisor calls can be completed from January 5, 2017 through March 31, 2017.

WHAT IS THE HEALTH ADVISOR CHECK-IN CALL?

The Health Advisor Check-In Call is an outbound call to you from one of Healthways' certified health professionals. During this 15 minute call, the Health Advisor will review your biometric screening and your Well-Being 5 Assessment results (WB5) with you. The Health Advisor will talk with you about your health and well-being and if you wish, develop realistic health or lifestyle improvement goals with you.

Please update your primary phone number in Well-Being Connect so that the Healthways Health Coach can call you to complete the Health Advisor Check-In Call.

Access WBC to update your contact information

IMPORTANT INFORMATION ABOUT YOUR HEALTH ADVISOR CHECK-IN CALL:

1. Individual Health Advisor Check-In calls will be made to each wellness participant.

2. For those of you that were not required to get a biometric screening in 2017, your prior biometric screening results and your 2017 Well-Being 5 Assessment (WB5) results will be discussed when you complete your Health Advisor Check-In Call. For those that were required to get a biometric screening for the 2017 plan year, the Health Advisor will discuss the 2017 results.

3. If you have completed your biometric screening and your online Well-Being 5 Assessment and do not receive a call from a Healthways Health Advisor, please call 1-866-556-7671. Please also check to see if the phone number that you have provided is correct.

IMPORTANT INFORMATION:

Healthways Health Advisors will call you at the phone number you listed in the Well Being Connect portal to complete your Health Check-In Call. Three outbound call attempts will be made to you by Healthways. If Healthways’ Health Advisors have called you three times with no response, they will send you a letter indicating that you MUST contact a Health Advisor to complete your Health Advisor Check-In Call. Call Healthways at 1-866-556-7671 to complete your Health Advisor Check-In Call before March 31, 2017.

WHAT IF I DON’T COMPLETE THE HEALTH ADVISOR CHECK-IN CALL?

If you or your covered spouse, domestic partner or civil union spouse do not complete the Health Advisor Check-In Call by March 31, 2017, the employee will incur a $50 per non-participant increase in monthly health care contributions for each individual who does not complete the Health Advisor Check-In Call.

Si desea hablar en español sobre el programa de bienestar Chicago Lives Healthy, llame al Servicio de Atención al Cliente de Healthways al 1-866-556-7671 y oprima 5 para comunicarse con un representante. Una vez que el representante le atienda, solicite la línea de idiomas (en inglés) y un intérprte le asistirá.

Jeżeli chcieliby Państwo otrzymać informacje w języku polskim na temat programu Chicago Lives Healthy, prosimy o telefon do działu obsługi klienta Healthways pod numer 1-866-556-7671. Należy nacisnąć 5, żeby połączyć się z operatorem i w języku angielskim poprosić o przełączenie na linię językową (language line). Będą Państwo mogli skorzystać z pomocy tłumacza.

Если вы хотите поговорить об оздоровительной программе Chicago Lives Healthy на русском языке, позвоните в Отдел обслуживания участников (Customer Service) компании Healthways по номеру 1-866-556-7671 и нажмите 5 для соединения с представителем. Как только представитель ответит, попросите переключить вас на линию выбора языка (на английском) и затем переводчик вам поможет.

TAKE THE CALL FROM YOUR HEALTH ADVISOR

Everyone enrolled in the Chicago Lives Healthy wellness program MUST complete a Health Advisor Check-In Call by March 31, 2016. The Healthways Health Advisor will call you as soon as they have the results from your biometric screening and your WB5 on file for 2016. Health Advisor calls can be completed from January 15, 2016 through March 31, 2016.

WHAT IS THE HEALTH ADVISOR CHECK-IN CALL?

The Health Advisor Check-In Call is an outbound call to you from one of Healthways Health Coaches who are certified health professionals. During this 15 minute call, the Health Advisor will review your biometric screening and your Well-Being 5 Assessment results (WB5) with you. The Health Advisor will talk with you about your health and well-being and if you wish, develop realistic health or lifestyle improvement goals with you.

Please update your primary phone number in Well-Being Connect so that the Healthways Health Coach can call you to complete the Health Advisor Check-In Call.

Access WBC to update your contact information

IMPORTANT INFORMATION ABOUT YOUR HEALTH ADVISOR CHECK-IN CALL:

1. Individual Health Advisor Check-In calls will be made to your covered employees and their covered spouse/domestic partner/civil union spouses.

2. For those of you that were not required to get a biometric screening in 2016, your 2015 biometric results and your 2016 Well-Being 5 Assessment (WB5) results will be discussed when you complete your Health Advisor Check-In Call.

3. You will earn 6 quarterly participation points towards the Quarter 2 participation requirement when your complete your Health Advisor Check-In Call. Quarterly participation requirements begins on April 1, 2016!

4. If you have completed your biometric screening and your online Well-Being 5 Assessment and do not receive a call from a Healthways Health Advisor, please call 1-866-556-7671. Please also check to see if the phone number that you have provided is correct.

ADDITIONAL OPTION AVAILABLE FOR CITY OF CHICAGO PPO PARTICIPANTS ONLY:

If you have a chronic health condition such as diabetes, cardiac disease, asthma, COPD or your biometric screening results indicate that you are at high risk of developing these conditions, the Health Advisor may suggest that you are a good candidate to participate in one of the care management programs offered to PPO participants. These health management programs include Taking Control of Your Health, the Telligen Condition Management programs or the Telligen Coaching program. You can find more information about these program under the Quarterly Participation section of the Chicago Lives Healthy website, look under; Participate in a Care Management Program.

IMPORTANT INFORMATION:

Healthways Health Advisors will call you at the phone number you listed in the Well Being Connect portal to complete your Health Check-In Call three different times. If three calls have been made to you and you have not responded to the calls, Healthways will send you a letter to let you know that you must contact a Health Advisor to complete your Health Advisor Check-In Call. Call Healthways at 1-866-556-7671 to complete your Health Advisor Check-In Call before March 31, 2016.

WHAT IF I DON’T COMPLETE THE HEALTH ADVISOR CHECK-IN CALL?

If you do not complete the Health Advisor Check-In Call requirement by March 31, 2016, you (or if you are not the employee that elected the health plan coverage, your spouse, domestic partner or civil union spouse) will incur a $50 per non-participant increase in monthly health care contributions.

Si desea hablar en español sobre el programa de bienestar Chicago Lives Healthy, llame al Servicio de Atención al Cliente de Healthways al 1-866-556-7671 y oprima 5 para comunicarse con un representante. Una vez que el representante le atienda, solicite la línea de idiomas (en inglés) y un intérprte le asistirá.

Jeżeli chcieliby Państwo otrzymać informacje w języku polskim na temat programu Chicago Lives Healthy, prosimy o telefon do działu obsługi klienta Healthways pod numer 1-866-556-7671. Należy nacisnąć 5, żeby połączyć się z operatorem i w języku angielskim poprosić o przełączenie na linię językową (language line). Będą Państwo mogli skorzystać z pomocy tłumacza.

Если вы хотите поговорить об оздоровительной программе Chicago Lives Healthy на русском языке, позвоните в Отдел обслуживания участников (Customer Service) компании Healthways по номеру 1-866-556-7671 и нажмите 5 для соединения с представителем. Как только представитель ответит, попросите переключить вас на линию выбора языка (на английском) и затем переводчик вам поможет.

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